I'd second the idea that 5k is a lot for Ninja, but cloud RMM would be the right way to go. As a company, they also treat you as a person and not a bottom line. Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore. NinjaRMM was designed with one purpose, to simplify the complex workday of IT Service Providers, giving users a modern, more intuitive RMM platform so they could easily manage their devices, across all environments, from any location. For issues with Automation Exchange, please contact Automation Exchange support. Please call us Monday to Friday from 8:00 AM to 8:00 PM (EST), or submit a ticket at any time. Call us at 813.600.5899 or email - sales@cwaninja.com The update includes improved support for Linux OS, integration to data encryption tools and usability improvements. Ninja RMM Features And Benefits. This is a rough estimate based on our experience with several partners who integrated with their RMM. Marketplace. Email Ninja RMM uninstaller's developer with any questions or clarifications. Utilizing the TeamViewer Integration for Ninja RMM allows you to solve problems in a matter of seconds instead of hours. Ninja support is super responsive and quick to turn around and fix your issues. Perform fast and secure remote support with all the features you need. We perform warranty lookups using the serial numbers. Whether you’re just getting started with remote support tools, or looking to find an alternative to another product due to high prices, Splashtop Remote Support is the solution for you. If you can request it Ninja will do its best to add it to its features list. I can't say it's very easy to use but in terms of monitoring, it will do your job as expected. Getting Started. Ninja touts an amazing user experience, 360-degree monitoring, an IT marketplace, and tight integrations with products used by MSPs as well as IT. Old EXE New EXE. Log a Support … Thank you for your understanding. Pros: Having spoken to other Ninja partners that have similar numbers of devices under management we have all deployed ninja in vastly different ways so that it slots perfectly into our day to day operations, but unilaterally agree that Ninja's RMM is the best foundation we have found for our needs. In this case, we can find NinjaRMM under RMM: Configure the Datasource. With more than 200,000,000 users worldwide, we are only able to offer support over the phone to license owners or users in the purchase decision process. But overall it's an excellent RMM. Learn more by visiting www.ninjarmm.com. Another quick thought is that it can actually be quite a difference between the first 30 days of "sales" experience vs the duration of a multi-year contract of service and support. While it would be difficult to list all the benefits, here are a few things it can do for your MSP business. We leverage the data to deliver game-changing reports. You must create a Scheduled Action that is unique to each customer. Ninja Forms brings the user into a slick new interface for form building, and away from the traditional WordPress admin. Web Store Resources. The world's fastest growing RMM tool. Top 13 Remote Monitoring and Management Software (RMM) for IT Professionals | Remote Monitoring and Management service software allows building of virtual instructor-student relationships that will assist you or your business. This will greatly increase your support efficiency in monitoring and billing for your customer devices. NinjaRMM has offices in San Francisco, Los Angeles, San Luis Obispo, Tampa, and Berlin, Germany. It’s smooth and buttery, and leaves you … It's an RMM with a clean interface and no baggage like a lot of the other products on the market. Sign in Submit a request My activities Support home. Ninja is a full-blown SAAS product with patch management, antivirus, alerting, policy management and scripting. There is a search bar, allowing you to find previous issues that have been raised that could posibly help you solve the same issues across other customers’ devices. Simply authorize the connection: Selet your NinjaRMM Site URL. CWA Ninja helps Managed IT Support providers with Power-shell & RMM Management Scripting Services. Atera's innovative platform is simple to use, allowing quick on-boarding. The Customer Support tab shows support tickets that have been created as well as those that have been opened or closed. NinjaRMM has been named a Leader by G2Crowd and rated the #1 RMM across 8 categories, including ease of use, product direction, quality of support and overall satisfaction. We were trying to replace an RMM system that we'd worked with for almost 8 years, it would be too easy to draw comparisons between the two. professionals. Whether a new account or an existing, clicking on the NinjaRMM datasource logo brings you to the page below. If you are looking for any help for Managing your Auotmate instance, Contact CWA Ninja. Whether it's the first time you are adding an RMM to the mix, or as an alternative to existing tools that are complex and expensive, this integration enables maximum optimization, helping your business grow. They need a fast, reliable way of doing that without having to be physically present in client offices providing on-site support. The customer support is very responsive whenever we need guidance in finishing projects. Really. Ninja provides the ability to create Scheduled Actions to deploy products that are not built-in to Ninja’s RMM tool. Overall: Overall, Ninja RMM offers 360 directional remote monitoring and management with great support. Ninja RMM customers can add the Splashtop integrated add-on to their license. Feel free to contact us. "From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell." The updates should help Ninja retain the top leader position in the G2 Grid for Remote Monitoring & Management (RMM). The integration with TeamViewer and Splashtop, on the other hand, gives us the option if one of them isn’t working. Extended Linux OS Support. Looking for something? Ninja has been an excellent addition to our toolset. Contact Us & Join the Party. It should only take about an hour to get up and running with your RMM. NinjaRMM was founded in 2013 to help MSPs and IT professionals simplify their workday with an intuitive and user-friendly RMM. Support is very attentive and the community has provided a … Click on 'Create New Support Ticket'. When using the Ninja RMM platform and instigating a remote session to any given endpoint, I'm always presented with a warning from Teamviewer that my trial has expired: I am fully logged in to my Teamviewer app and pressing OK on the warning, then going back to Ninja RMM … In addition, Ninja offers a full suite of differentiated features never seen in an RMM. Learn more! Our full integrations within leading RMMs and PSAs provide for thorough and efficient management, empowering MSPs with robust status information and actions that make Webroot ® solutions even more effective. "Ninja team is one exceptional group of professionals who will do anything to make you happy and they sincerely want to help you when you need help." Remotely support internal and client computers with unattended remote access and provide users with remote access. Atera offers RMM, PSA & Helpdesk, and Remote Access in one powerful solution. This guide will walk through using the Ninja RMM to deploy the RocketCyber Agent. We also provide Business Operations & Automate Management Services. Atera is a cloud-based IT management platform that provides an all-in-one solution built for MSPs and IT Support personnel. "Ninja RMM has helped our MSP us better manage our growing customer base while providing us with the peace of mind client networks are being properly maintained and monitored." The reliability of the monitoring has been a lot better than what we were using before. Use this article as a guide to create and maintain an RMM integration with NinjaRMM, which gives you information about CPU, memory, last reboot, etc. RMM software aids in the day-to-day operations of MSPs—providing insight, preventative monitoring, support for daily tasks, and more. This document provides instructions on how to add a Scheduled Action to your policies to deploy the Umbrella roaming client to your customer's computers. First, a few notes about the deployment script: The console generates a PowerShell script per customer that automatically includes the information required to deploy the agent, specifically the license key and the url. NinjaRMM continues to build on its existing Linux support. Day to day we see that the Ninja RMM causes us less work, updates are released without breaking features that worked before and in general we are a more efficient team because of it. Having spoken to other Ninja partners that have similar numbers of devices under management we have all deployed ninja in vastly different ways so that it slots perfectly into our day to day operations, but unilaterally agree that Ninja's RMM is the best foundation we have found for our needs. In production, the deepest integrations available in the market for anti-virus, back-up disaster recovery, screen-share and PSA solutions. Customer Support: 4.9 / 5 "Easy to use, tons of features, great cost, great implementation team, great support, and wonderful community." We want to make sure all your questions get answered. Webroot is deeply committed to providing integration partners with Smarter Cybersecurity ® solutions. There’s also a live demo, which is very amazing and helpful. We automatically fetch servers and workstations from Ninja. This will allow you to remotely access your managed computers with a simple click from within the NinjaRMM console. The CMS. Sure it has had hiccups but nothing that is not addressed almost immediately if you contact support or it ends up going through development and released with an update. Why Webroot. Cons. Community Forums.