If it still gives a poor signal, you good always speak to Plusnet (dial 500 for free from your mobile) or check on the net for signal strength results from different service providers in your area - not all providers give the same signal strength. Tried switching off and on again and now have 1 bar signal. To chat to us, please switch off any ad blocking software. As a Plusnet customer, this means you might not get 4G in some remote places where EE have it (but 2G/3G will likely be there) and in busy places (stations/crowds), you might get a slower 4G connection or rely on 3G. (chews on gum and spits it out), But I'd blame a PN service that appears to have gone live tonight, as summit aint right since atm. Some customers of Plusnet’s broadband service, specifically those using their Hub Onerouter (re-branded BTHomeHub 5A), are suffering from unstable internet connectivity when connecting to devices via the 5GHz WiFiband. Indoor signals are always worse, particularly in older buildings with thick solid walls, and newer properties that use copious amounts of foil-coated insulation in their construction. As y… The results are an estimate but they will give you a good idea of the outdoor coverage you can expect. Simply enter your postcode into the map and it will tell you how good EE's signal is in your area, as well as comparing it with the other providers. Your Phone Line is Noisy. I must say, after only 1 day I am close to cancelling and moving back to Giff Gaff where I never had any problems. 7.30am - 10pm, every day. Yes, sounds like EE coverage is poor in your area - which not a lot PlusNet can do. Check your plusnet internet performance. Even better if you have a company mobile on a different network, as you don't have to bother. That's because mobile reception can be affected by things like building materials, tunnels, mountains, tree cover and weather conditions. Yorkshire-based telco Plusnet has admitted that a “small number” of mobile users were unable to access 3G and 4G data services. If you have any problems with a bolt-on then you can just give the customer service team a call and they will be able to help you sort things out. Plusnet … The issue began earlier this year. If you find our coverage isn't as expected and you signed up online or over the phone, you have 14 days from the day after we accepted your order to cancel our agreement – see our Mobile cancellation policy for more information. You can change your cookie settings at anytime. 7:10 PM. Mobile-signal-boosters.co.uk offers a wide range of boosters designed for cars. Call 500 from your Plusnet Mobile or 0800 079 1133 from any phone. 0 0 Reply. Plusnet Mobile - use EE’s network. Thanks for suggestion. Will see how it goes when I put my sim back in on a while and then maybe give it a couple of days. Will try removing SIM and see if that helps. Providing 80% geographic and 99% population coverage across the UK, you’ll rarely struggle to fill those signal bars. and the reply above wasn't there at the time I started replying - but this is the 2nd time it's happened. Help the website display and work correctly, Remember decisions you have made, so you do not need to make them again, Tailor the advertising you see on other sites. We've been without signal for the last 24 hours and easily another 2 weeks worth of no signal in the last 6 … internet download accelerator, image optimizer and many more. We've been connected for about 2 weeks, but having wifi signal problems: 1. in the room with the box (main phone line point) signal is full 2. in room with the box turn my back on the box and the signal drops by half Radio-based mobile technologies can also be affected by local factors including buildings, trees and even weather conditions. Online chat is currently unavailable, please choose another option. 8:04 PM. Oh yeah !!! Stick it i will get a refund of my first payment and stay with Vodafone, try and get a deal from them or try Giff gaff. Plusnet is part of BT. Plusnet is a low-cost mobile network owned by British Telecom, and they use EE’s mobile infrastructure to provide service. I appreciate all the help on here though. This map cannot guarantee the availability of mobile services in any particular place. I'm sorry to hear that you've been experiencing loss of signal. Your feedback is really appreciated and helps us to improve our help and support. If it's still poor after the sim out and in, do you have any family or neighbours on EE or better still Plusnet? No-one else using EE where I am that I know of. Plusnet signal problems get on our nerves and even can affect our professional life … This map is only a guide and not a guarantee of service availability in a particular location. Plusnet can't cope with the demand placed on them and seem to be still on the small staff base for an increased customer base. ‎13-01-2017 Plusnet state "Plusnet Mobile is proud to use the EE network. I found Vodaphone was the best one for us in regards to signal strength, but their pricing was aimed more at the business market imho so didn't warrant the price and have since jumped from here to there, though none have been as good. The worst thing about Plusnet poor signal is that it awfully distracts people from their everyday plans and makes their life more complicated. The most common reason why you have a poor internet connection is due to a noisy phone line. (Sometimes simply switching it off and on works, plus is quicker than the above), edit. Although this doesn’t mean that the population of urban regions is fully satisfied with Plusnet phone signal level. Alternatively, you can contact us at mobile-help@plus.net The problem appears to be upscaling. Last Updated a minute ago: Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. I am the first to try something different and was swayed by the special offer for existing broadband customers. If you think our network is faulty, please let us know. If so, you could put your phone and theirs side by side to see if yours reports a lower signal. Ok here now they have got the data problem sorted, i been using it for a couple of weeks now and apart from the places i know have a naff signal indoors, things have been fine. Would be good to get this working well. Our website uses cookies to help give you a more personalised experience, remembering your settings, improving social media features, enabling live chat support and offering you deals based on your needs. Unlike most low-cost networks, Plusnet does not provide a pay as you go service. those two places are no better with Vodafone, so i may as well go to Plusnet mobile. Data reception and speeds may not be as good indoors or in a car. I changed from Vodafone to EE, from when I got my iPhone in the days when you started using Apps/Data. I've just signed up with plusnet, however I wondered if anyone else has/is experiencing the same problem as me. And remember, to use 4G you'll need a 4G phone, SIM and plan as well as 4G coverage. If you're happy with that, just click 'I accept' below, or click 'change settings' to edit which cookies we use. - edited This map is a prediction of outdoor coverage. Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. As far as I'm aware any mvno supplier should have the same signal strength as the carrier, try https://myaccount.ee.co.uk/networkchecker/checkservice which is EE's problem checker webpage. Here you see what is going on. And unlike EE and BT Mobile (who use EE), Plusnet don't give their customers the extra features 4G Calling and WiFi that could get round any indoor coverage problems, if they exist. Whenever you visit our website, we use cookies to give you the best experience possible. Clearly this means that PN mobile coverage will be inferior to EE's in some circumstances (something that many users will have probably suspected for some time.) Budget broadband ISP Plusnet has informed us that they’re refocusing their strategic direction, with a renewed push into the value market by “concentrating on its three core strengths – simplicity, reliability and award-winning customer service.”So it’s out with the old tag line – “we’ll do you proud” – and in the with the new – “that’ll do“. When I signed up two months ago they did not tell me they don't support WIFI calling which they should have done knowing the signal problem. Outage History ... (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service. Plusnet Mobile only came onto the scene relatively recently, in 2016, as an MVNO (Mobile Virtual Network Operator) running on the EE network. That comes close to implying that PN's mobile reception will be the same as EE's but manages to avoid mentioning that Plusnet only has access to 1 of the 2 wavebands that EE uses. Sky's mobile pricing is very disappointing for a 12 month contract. @GlynNunn @Plusnet An aged friend of mines telephone line and broadband has been out of service since 3rd of December, he has been told by Plusnet that the fault is at the exchange, he has been told again this morning that 'systems are down' after waiting for an hour on his mobile! Plusnet Mobile is proud to use the EE network. Was with giffgaff and got 2-3 bar signal in my house but pn got none in my house but outside my house got full signal,  so disappoint! PlusNet Mobile Phone Deals. I am in the process of moving from Plusnet to 3. Budget Problem "Plusnet Mobile: unlimited calls and 4GB of 4G data for £10 a month" Well if you pay peanuts you should expect monkeys!! Find out how to improve your plusnet internet speed and download free internet tools e.g. Ok, sim back in and only 1 bar out of 5 showing. Before you start: Check first if there are any temporary network problems in your area that may be affecting your service - Check Service Status . But Plusnet signal problems became really unbearable and we decided to try. It’s also got great 3G and 2G population coverage, at 98% and 99% respectively. If we turn the booster off, she can get a limited mobile signal in parts of the house - enough to sustain some calls - but then my iPhone 6S on PlusNet shows no service through most of the house, and I struggle to make calls. Will see what happens over next day - mobile is new to Plusnet and maybe they have some rough edges to iron out! Struggling to fill those signal bars!!! Sky Mobile - use O2’s network. If it still gives a poor signal, you good always speak to Plusnet (dial 500 for free from your mobile) or check on the net for signal strength results from different service providers in your area - not all providers give the same signal strength. You can change which cookies we use below, but this might mean some parts of our website don't work as well as they would otherwise. I just got the second sim and I have no signal at all. They're little text files that are saved on your computer, allowing us to remember your settings, provide live chat support and offer you personalised deals. Our support phone lines are open 7 days a week. Plusnet mobile sim - warning. Then see how it goes. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. PlusNet Coverage. Not what I would call a 'very good signal'. But I knew you were goin' to write the above message, coz I can read minds !!!! https://myaccount.ee.co.uk/networkchecker/checkservice. The best way to do away with Plusnet signal issues is to install a mobile signal booster. I'm sorry to hear that you've been experiencing loss of signal. Main thing was the data was bad. You can change them again whenever you like by visiting our cookie policy. I found the signal OK, but the calls would drop. As a rule, people living in rural areas are more likely to be affected by Plusnet mobile signal problems. Plusnet is part of BT. Plusnet Mobile's deals. Report your problem and we’ll identify the cause and quickly find a solution to get you back up and running. We do advise upon sign up, that we can't guarantee full signal due to numerous factors such as, the density of building materials, tree cover, weather conditions and how many people are using the network. Plusnet is best known as a broadband provider but also offers Sim-only phone deals that you can use with your own mobile … We do advise upon sign up, that we can't guarantee full signal due to numerous factors such as, the density of building materials, tree cover, weather conditions and how many people are using the network. No problems detected at Plusnet Plusnet problems in the last 24 hours - edited Alternatively, you can contact us at mobile-help@plus.net, 2020 © Plusnet plc • All Rights Reserved. Makes me laugh in that MSE forum as one user left Tesco for Plusnet. It’s rapidly expanding too. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 8:04 PM It is a SIM-only provider, aiming to provide straightforward, affordable plans, and it also offers rewards to customers who use Plusnet … I feel your pain as I moved from Giffgaff and O2 are better than EE here too (the others are non existent), there's just no deal even close to PN's on the O2 network unfortunately. So, my sister decided that it could be a good idea to install such a device in our house to deal with Plusnet signal issues. Use Plusnet’s coverage checker above to find out more about Plusnet 4G coverage in your area, including signal strengths and details on both indoor and outdoor coverage. We are in a bad signal area and most days I am unable to get service in my home. If you use the services of Plusnet and are not satisfied with the quality of signal in your house or office, a Plusnet mobile signal booster UK is created for you. Real-time EE problems and issues. Is the network down or are you having signal problems? Unfortunately, after this period you can't cancel or change our agreement because you're not getting signal unless this is due to our network being faulty. This can sometimes 'force' the phone to pick the stronger mast. Your phone might be bouncing between two different masts. ‎13-01-2017 Mobile phone signal boosters - If you find that you can get signal in the garden but not indoors, or in one room of the house but not others, then you might find a signal booster to be the solution to your problems. If I were to change network again, I would get a PAYG sim on the physical network, put a £10 on it and make test calls with data. They’re offering a good deal online, £8 a month for 3.5Gb of data and they let you tether for free too. just joined the plusnet two days ago and got the same problem! Under consumer law you can cancel your mobile contract up to 14 days after you sign up but if the problem arises after that, it's tricky. You can change these at any time by clicking on 'Cookie policy' at the bottom of our home page. Is anyone aware of any current issues affecting service or is plusnet generally poor. Instead, they specialise in 30-day rolling contracts. This map is just a guide and does not guarantee signal coverage. Call 500 from your Plusnet Mobile or 0800 079 1133 from any phone. I have to admit we're also currently piggybacking off O2 (not via GiffGaff) and out of the multiple phones here, mines the worst when it comes to the signal strength, That's because my ninja typing skills are better than yours, ‎13-01-2017 Thanks. Mobile signal checkers are usually overly optimistic, and most (VM included) reference outdoor signal coverage. Plusnet Mobile uses EE’s infrastructure, and that’s good news, as EE has more extensive 4G infrastructure than any other UK network, with over 99% population coverage and over 86% of the UK geography covered. Message 3 of 15 (8,260 Views) 0 Hi, just joined plusnet mobile having checked that I should be able to get a good signal where I am. Tired of the shite signal on three mobile. We were a giffgaff or O2 family. With 4G in more places than any other UK network you'll rarely struggle to fill those signal bars." We'd recommend that you check your coverage at home, at work and where you regularly use your mobile before you sign-up. Is Plusnet Mobile any good? You can remove existing cookies in your browser settings. At their website I have chosen a model which is compatible with my operator as well as with numerous other European networks. We'll look into it and see what we can do for you. To check the coverage for calls, texts and mobile internet that you'll get in a particular area, just pop either a place name or postcode into our coverage checker. Please enable functional cookies to use this feature. ‎13-01-2017 However, after my first day I am getting a very variable signal with occasional 3 bars out of 5 and then long periods of No Service. Our In-Depth Plusnet Mobile Review - The Best and Worst Bits About Plusnet Mobile. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Why is Plusnet Internet Slow & How to Fix. Just tried the EE checker and there are no known issues at my postcode and so should be getting a strong signal. 7:08 PM We were surprised as we couldn’t even imagine that there are such cellular repeaters that are able to boost mobile signals. Below are the common reasons why your internet connection is not performing at its peak condition: 1. rubbish. Now at the time Tesco were matching the 4gb of data to Plusnet and are known for their excellent customer service. Our company can offer you amazing devices that will make you forget about any Plusnet mobile signal problems you may have. You could try turning the phone off, remove the sim, have a brew (wait about 5 mins if you're not a tea drinker), put the sim back in and turn the phone back on. Many thanks for all suggestions so far.